How an industrial distributor scaled shipping with FreightPOP + NetSuite

 

Customer Profile

About International Spices

International Spices is a premier Midwest facility specializing in custom formulation, blending, and packaging of spices and food ingredients. Serving restaurants and food manufacturers across the country, the company relies on a mix of parcel, LTL, and FTL shipments to move ingredients and finished blends out of its Nebraska facility.

As order volume grew, International Spices needed tighter coordination between its NetSuite ERP and day-to-day shipping operations to keep freight costs predictable and deliveries on schedule.

The Problem

Challenges

Manual order-to-ship handoff: Without a direct connection between NetSuite and carrier systems, staff manually transferred order details for each shipment, creating extra steps and room for error.

Mixed-mode shipping complexity: Managing parcel, LTL, and FTL shipments through separate processes made it difficult to consistently choose the most cost-effective mode and carrier.

Limited shipment visibility: Without a unified view, tracking shipments across pickup windows, accessorials like liftgate and inside delivery, and multiple carriers required manual follow-up.

Freight cost management: Verifying that carrier invoices matched contracted rates was a manual, time-consuming process.

The Solution

Solutions

Plug and Play NetSuite integration: FreightPOP connected directly to International Spices' NetSuite environment via API, automating the flow of order and fulfillment data without a lengthy custom build.

Unified multi-mode shipping: One platform now handles rate shopping and booking across parcel, LTL, and FTL, matching each shipment to the right carrier and service level.

Centralized tracking and accessorials management: FreightPOP consolidated shipment visibility and accessorial handling (liftgate, inside delivery, lumper) into a single view across all carriers.

Automated invoice auditing: Freight audit automatically compares carrier invoices against contracted rates, flagging discrepancies before they affect the bottom line.

Measured Impact

Shipping results with FreightPOP and NetSuite integration

30%
Reduction in shipping costs
95%
Reduction in shipment processing time
8-15%
Savings on freight costs via invoice auditing
40%
More shipments delivered on time

FreightPOP + NetSuite: Frequently Asked Questions

What is FreightPOP's integration with NetSuite?
FreightPOP holds Oracle NetSuite's Built for NetSuite certification and the SuiteCloud AI badge. The integration is a native, bi-directional sync between NetSuite and FreightPOP's TMS with no middleware required. Sales Orders and Item Fulfillments sync every 10 minutes using Token-Based Authentication, keeping shipment, cost, and tracking data aligned across both systems.
Which shipping modes and carriers are supported?
Parcel, LTL, FTL, and international air and ocean — with hundreds of carriers and 3PLs centralized in one platform.
How does rate shopping work within NetSuite?
Sales Orders, Transfer Orders, and Purchase Orders can be pulled into FreightPOP to compare rates across carriers. The selected service, cost, and tracking information sync back to NetSuite automatically.
Can FreightPOP generate shipping documents and customs forms?
Yes — parcel labels, LTL BOLs, packing slips, and international documents are created and linked directly in NetSuite.
Does tracking information sync to NetSuite?
Yes — tracking numbers and shipment updates sync automatically so teams and customers have real-time visibility without leaving NetSuite.
How does FreightPOP help manage and control freight spend?
Freight audit compares invoices to quoted rates and accessorials, flagging discrepancies before posting and providing spend analytics across carrier, mode, and lane.

Learn more on the FreightPOP + NetSuite partner page ↗