FAQ

General

• What Makes FreightPOP special?

  We're a simple web based solution for a traditionally complicated and expensive business necessity. From the ground up, we're built by shippers with the goal of delivering a TMS solution that provides ease of use while bringing savings of up to 10 - 30% on freight. 

• What is a TMS?

  A TMS (Transportation Management Software) is used to manage the shipping and logistics within a company. It enables companies to move shipments from the origin to destination cost effectively and efficiently. 

• What is centralized freight tracking?

  Centralized tracking allows you to see all your shipments in transit within a single window and get updated tracking details on any individual shipments from any carrier. Read more about it here.

• What is freight rate shopping?

  Freight rate shopping is when you compare carrier rates or quotes side by side. You can read an in-depth explain of rate shopping here.

   

   

• What is the best way to contact you?

  Phone, email, or through our chat box all work great! You can also see our contact information here.

Pricing & Trial

• What payment methods do you accept?

  We accept credit cards, company check, and ACH payments.

   

• What happens if I exceed the amount of shipments in a plan?

  If you exceed your maximum shipments for the month, you will be billed the monthly amount that correlates to your volume that month.

   

• Can I pay annually?

  Although our plans are priced monthly, we do allow users to pay annually up-front at a discounted price.

   

• Am I locked into a contract if I sign up?

  Our subscription is month-to-month and you can cancel at any time unless you sign up for the annual plan. 

   

Product

• How long does it take to set up my account?

  You can set up your account in under one minute and enjoy the benefits of FreightPOP immediately!

   

• Do I see list rates or my discounted negotiated rates?

  When you freight rate shop or get a quote in FreightPOP, you automatically get your negotiated rates, our partner's rates, and marketplace rates.

   

• What is required so that I can see my rates for a carrier?

  To add a carrier, you may need to enter your account number, user name, password, and for some carriers, additional information. Each carrier is different, our app will guide you through the process. In most cases, it takes under 60 seconds to add the credentials.

   

   

• What if I don't have accounts with any carriers?

  If you don’t have accounts with any carriers, you will still be able to see what other FreightPOP customers are paying for the same shipment with several carriers. From our app, you can click on those carriers to open an account and enjoy the similar savings.

   

   

• Can I upload rate sheets provided by my carrier?

  If your carrier is not linked to our system, we can add them, or you can upload the rates they provide. You will see the rates when you freight shop or get a rate quote.

   

   

• Can I process a shipment directly from FreightPOP?

  Yes, you can process a shipment directly from FreightPOP. Once processed, the system will allow you to print the shipping label or BOL the carrier would normally give you.

   

   

• How does FreightPOP invoice auditing save me money?

  There are instances when carriers make errors in invoicing, and may not invoice you at the rate provided when the shipment was processed. Our system will help catch any discrepancies. On average, customers find about 8 – 17% savings through freight invoice auditing.

   

   

• Can FreightPOP integrate with my ERP or order system?

  Yes, FreightPOP can integrate with most major systems. Call us or message us on chat to check if it integrates with your system.

   

   

• Will my shipping data be safe and private?

  Definitely. All your information and data is stored in secure databases that nobody can enter into, not even us! For more information on privacy and security, please visit here.