Order Management System FAQs
What is an order management system (OMS)?
An order management system (OMS) is software used to manage the lifecycle of customer orders from creation through fulfillment. Order management software helps teams capture orders from multiple systems, track order status, prepare shipments, and coordinate fulfillment activities. FreightPOP OMS centralizes these processes so operations teams can manage outbound transactions, consolidate orders, and move orders to shipment execution within one platform.
What does order management software do?
Order management software organizes and tracks sales orders before they become shipments. It allows operations teams to import orders from ERPs, eCommerce systems, APIs, bulk uploads, or manual entry, then review, quote, consolidate, and prepare those orders for shipping. FreightPOP OMS provides a centralized workspace where teams can monitor order status, manage consolidation opportunities, and move orders through the fulfillment process efficiently.
What types of organizations need order management software?
Order management software is commonly used by retailers, wholesalers, manufacturers, and third-party logistics providers (3PLs). Retailers use OMS to coordinate orders across eCommerce channels and DCs. Wholesalers rely on it to consolidate orders and manage complex fulfillment. Manufacturers use OMS to manage distributor orders alongside inventory planning, while 3PLs use it to coordinate shipments for multiple clients.
How does FreightPOP help manage outbound orders?
FreightPOP acts as the operational hub for outbound and inbound order management. Orders flow into the system from integrated business systems and appear in the Sales Order Management workspace. Teams can review order details, quote shipments, consolidate multiple orders into a single shipment, batch ship orders and trigger shipping workflows through the transportation management system.
Can FreightPOP integrate with ERP or eCommerce systems?
Yes. FreightPOP integrates with leading WMS and ERP systems, eCommerce platforms, and other business systems so orders automatically flow into the OMS. This eliminates manual order entry and allows operations teams to manage all outbound transactions from a single interface. FreightPOP supports platforms like NetSuite, Acumatica, Sage, SAP, Microsoft Dynamics and major eCommerce solutions.
Difference between OMS and TMS?
An order management system (OMS) focuses on managing orders before they become shipments, while a transportation management system (TMS) focuses on executing the shipment itself. In FreightPOP, OMS handles order intake, consolidation, and preparation, while the TMS manages carrier rating, shipment creation, tracking, and freight audit.
