FAQ

FreightPOP invests in robust infrastructure to maintain high uptime, typically 99.9% or higher.

FreightPOP’s redundancy and backup systems help minimize downtime. In rare events, the team works quickly to restore service.

Yes. FreightPOP supports batch processing for large numbers of orders, which is especially useful for ecommerce and distribution.

As a SaaS solution, FreightPOP updates automatically, so you always have the latest features and security patches.

Yes. FreightPOP is designed to scale, allowing you to manage numerous locations and warehouses in a single account.

Yes, FreightPOP offers a mobile app that is available for iOs and Android devices.

FreightPOP is a comprehensive transportation management system (TMS) built to support medium to large enterprise shippers with multi-modal shipping (Parcel, LTL, FTL, and International Freight), advanced automation, and seamless integrations.

While many competitors specialize in specific areas—such as parcel-only solutions or LTL-specific platforms—FreightPOP provides a unified solution that includes multi-mode shipping, dock scheduling, yard management, fleet route optimization, and pooling, capabilities that are not commonly found together in other platforms.

FreightPOP also prioritizes ease of integration with ERP, WMS, and e-commerce platforms, offering flexible homegrown APIs that provide greater connectivity than platforms reliant on limited pre-built integrations.

FreightPOP outperforms competitors by delivering a fully automated, seamlessly integrated, and easy-to-use TMS that enables faster implementation, deeper analytics, and superior shipping management—all in one platform.

A key differentiator is how FreightPOP offers a powerful, enterprise-grade TMS without the complexity and high costs associated with traditional providers like MercuryGate, Blue Yonder, and Manhattan. Unlike these legacy solutions, which often require long-term contracts and expensive implementations, FreightPOP delivers a streamlined, intuitive platform with robust functionality, allowing for faster adoption and quicker ROI.

Customers frequently choose FreightPOP over these established industry giants due to its modern, flexible feature set that simplifies logistics management while driving significant cost savings and efficiency gains. With built-in rate shopping, automation, and deep analytics, FreightPOP empowers businesses to optimize shipping operations without the overhead of a traditional enterprise TMS.

FreightPOP allows users to instantly compare real-time rates across parcel, LTL, FTL, ocean, air, drayage, and rail carriers in a single dashboard. FreightPOP also provides pre-negotiated discount rates alongside a shipper’s existing contracts, ensuring access to the lowest available rates.

Competitors:

• Shipwell focuses on freight rate shopping but reports state that it does not include parcel or international ocean/air rates in a unified view.

• ShipHawk offers multi-carrier rate shopping for parcel and LTL but lacks support for FTL, ocean, or air freight.

• Pacejet integrates rate shopping into ERP workflows, but the user experience is less intuitive and can be buggy. Reports also indicate that Pacejet does not seamlessly support FTL shippig.

• MercuryGate, Blue Yonder, and Manhattan have more complex and rigid interfaces, whereas FreightPOP offers a modern, intuitive design that provides a seamless, consumer-style rate shopping experience, making it easier to compare and book rates instantly.

FreightPOP provides the most comprehensive, real-time rate shopping experience, while competitors lack full multi-modal support, require manual processes, or limit rate visibility.

Most competitors provide basic shipment tracking and cost reporting, but FreightPOP offers advanced reporting features that go beyond standard metrics. These include:

• Real-time analytics on cost savings and carrier performance
• Custom dashboards with actionable insights
• Detailed auditing to detect overcharges, delays, and SLA violations

While competitors like ShipHawk and Pacejet offer reporting, their capabilities are often limited to standard shipping metrics rather than providing full logistics optimization insights that drive strategic decision-making.

FreightPOP provides AI-powered insights with real-time KPI tracking, predictive analytics, and cost savings recommendations, allowing businesses to proactively manage their shipping operations. Its customizable Power BI dashboards enable interactive, on-demand reporting and real-time shipment visibility, ensuring that users can access critical data with ease. The platform also features automated anomaly detection, which flags billing errors, delays, and operational inefficiencies, helping businesses identify and address issues before they impact the bottom line. Additionally, rate trend forecasting and carrier performance analysis allow users to optimize shipping costs and service selection by predicting pricing fluctuations and evaluating carrier efficiency. FreightPOP further enhances cost control by benchmarking market rates, enabling shippers to compare their contracted carrier pricing against FreightPOP’s negotiated discounts, ensuring the most competitive shipping rates.

• Shipwell: Offers basic historical analytics but lacks AI-driven predictive insights
• ShipHawk: Focuses primarily on fulfillment metrics, not comprehensive freight performance analysis
• Pacejet: ERP-dependent reporting, requiring manual data exports for deeper insights
• MercuryGate, Blue Yonder, Manhattan: Provide highly customizable analytics, but require additional licensing, IT resources, or third-party BI tools for full functionality

FreightPOP delivers ready-to-use, AI-powered analytics with deep reporting, forecasting, and cost-saving insights. In contrast, competitors either lack predictive intelligence, focus only on basic reporting, or require additional customization and IT investment to achieve similar capabilities.

FreightPOP provides comprehensive auditing tools for parcel, LTL, and FTL shipments, ensuring businesses can:

• Identify billing errors
• Recover refunds for late deliveries
• Track invoice discrepancies across all carriers

Many competitors, such as Shipwell, focus primarily on freight audit for LTL & FTL but lack parcel auditing. Pacejet, on the other hand, supports parcel auditing but does not extend this to freight shipments.

FreightPOP includes a built-in dock scheduling feature, which many competitors do not offer.

• ShipHawk & Pacejet: No native dock scheduling. Users must integrate third-party tools.
• FreightPOP: Fully integrated dock scheduling, allowing businesses to optimize loading/unloading times and reduce congestion at distribution centers.
  
  

For businesses with high shipment volumes and complex logistics, having native dock scheduling can reduce inefficiencies and lower costs.

FreightPOP is one of the few transportation platforms that offers built-in route optimization for fleet management.

• Shipwell: Focuses more on freight brokerage tools rather than direct fleet optimization.
• StarShip & Pacejet: Primarily designed for parcel & LTL shipping, with no route optimization capabilities.
• FreightPOP: Uses AI-driven routing to optimize fleet deliveries, reducing miles driven and improving delivery times.

Yes! FreightPOP includes yard management capabilities, which help businesses track trailers, manage dock assignments, and reduce loading inefficiencies.

• ShipHawk & Pacejet: Do not offer yard management tools as part of their standard TMS.
• FreightPOP: Fully integrated with the shipping platform, ensuring visibility into yard operations.

This feature is particularly valuable for distribution centers and high-volume shippers.

FreightPOP’s homegrown APIs provide businesses with unmatched flexibility for integrating with ERP, WMS, and e-commerce platforms, ensuring seamless connectivity across all business systems. Unlike competitors that rely on limited pre-built integrations, FreightPOP’s API-first approach allows for custom integrations, making it highly adaptable for businesses with complex shipping needs and multiple software tools.

With 1,500+ pre-built integrations, FreightPOP connects effortlessly with ERP (SAP, NetSuite, Oracle, Microsoft Dynamics, Acumatica, QuickBooks), WMS, CRM, marketplaces, and carriers, allowing instant data exchange without the need for costly custom development. Competitors like ShipHawk, Pacejet, and Shipwell offer integrations with select platforms but lack the scalability and flexibility required for deep API customization. While ShipHawk focuses on e-commerce and Pacejet specializes in ERP connections, FreightPOP ensures comprehensive system compatibility across industries.

Legacy TMS platforms like MercuryGate, Blue Yonder, and Manhattan often require significant IT development, middleware, or external consultants to integrate, leading to longer implementation timelines and higher costs. In contrast, FreightPOP’s plug-and-play integration model enables businesses to quickly connect their existing systems without extensive customization or delays.

Competitor Breakdown:

• Shipwell: Limited integrations, often requiring custom API development for compatibility.
• ShipHawk: Primarily integrates with e-commerce and ERP platforms, supporting only ~250 parcel/LTL carriers with minimal FTL capabilities.
• Pacejet: Strong ERP integrations but slower onboarding and reports of limited FTL support.
• MercuryGate, Blue Yonder, Manhattan: Require middleware and extensive IT resources, extending setup time and increasing costs.

FreightPOP offers the fastest and most extensive integration capabilities, while competitors often require more setup time, custom development, or external consultants to achieve the same level of connectivity.

FreightPOP stands out with its exceptional, multi-channel customer support, a cornerstone of its commitment to user satisfaction. Offering readily available assistance via phone, email, and live chat, FreightPOP ensures your critical shipping operations remain uninterrupted. This dedication to responsiveness directly contrasts with competitors like MercuryGate and Pacejet, which often receive inconsistent feedback on their support services.

Consistently recognized for its superior support, FreightPOP consistently earns prestigious "Users Love Us" and "Best Support" badges from leading independent software review platforms like G2 and Gartner. These accolades reflect the overwhelmingly positive feedback from users who experience firsthand FreightPOP's dedication to resolving issues promptly and effectively.

Furthermore, FreightPOP's customer-centric approach extends beyond just support. By eschewing long-term contracts, they demonstrate a commitment to earning your satisfaction daily, fostering a partnership built on trust and performance, rather than restrictive agreements. This combination of top-tier support and flexible terms positions FreightPOP as a clear leader in the industry.

FreightPOP is built for scalability, supporting businesses with shipment volumes ranging from a few hundred to hundreds of thousands per month. Its cloud-based infrastructure allows companies to expand their operations seamlessly without worrying about system limitations. While ShipHawk and Pacejet serve mid-market businesses as well, they may struggle with high-volume enterprise operations, specifically for freight-focused modes like FTL. On the other hand, Blue Yonder and Manhattan are designed for large-scale enterprises but often come with complex implementations and higher costs. FreightPOP strikes a balance by offering enterprise-grade capabilities that scale as businesses grow, all without the excessive costs and delays associated with legacy enterprise TMS solutions.

FreightPOP provides advanced automation across the shipping process, reducing manual work to a minimum. It supports auto-dispatching with AI that can automate up to 95% of order processing and carrier selection tasks​.

This means incoming orders can be converted to shipments and tendered to the optimal carrier hands-free, following preset business rules​. FreightPOP’s automation can even make smart decisions like consolidating multiple LTL shipments into a cheaper FTL load if it meets weight/volume thresholds​. Additional automation features include load planning, packing and palletization optimization, pooling, and dock/yard management all within the platform​.

FreightPOP also automatically generates shipping documents, tracks shipments, and flags invoice discrepancies for audit, streamlining the entire shipping cycle.

Competitors: Many competitors offer some automation, but often not to the same extent or ease:

• Shipwell: Shipwell includes automation for processes like tendering and can integrate AI for tracking or invoice workflows​. However, its focus is largely on freight management and visibility; it may not offer the hands-free “order-to-shipment” dispatch that FreightPOP’s AI provides. Users of Shipwell might still need to do more manual confirmation or use multiple modules for tasks that FreightPOP automates on one platform.
  
  
• ShipHawk: ShipHawk is known for rules-based automation in packing and shipping (especially for parcel/LTL). It automates carrier selection based on predefined rules and can generate documents for domestic shipping​. However, ShipHawk’s automation is typically scoped to parcel and LTL workflows. It lacks the multi-modal AI dispatch FreightPOP offers (e.g. dynamically choosing between LTL vs. FTL or managing international shipments via AI). FreightPOP’s ability to handle international and multi-leg dispatch automatically is a differentiator for global shippers.
  
  
• Pacejet: Pacejet (now 3G Pacejet) provides automation within warehouse shipping operations (e.g. printing labels, rating shipments) and integrates with ERP workflows. It has “planning-driven automation” for optimizing loads and carrier selection, but users have reported that configuring Pacejet’s automation can be complex. In fact, one reviewer noted they “wasted months setting things up and configuring things” in Pacejet, suggesting its automation isn’t plug-and-play​. FreightPOP, by contrast, delivers extensive automation out-of-the-box with minimal configuration.